Subject to availability, you can change sailings, provided you advise us prior to your final check-in time. No refunds or changes are allowed after your final check-in time.

Easy Change fares allow you to cancel or amend your booking without any penalty fees. An additional fare may be charged, depending on availability.

Following a change to your booking, you will be bound by the conditions relating to the cheaper fare. For example, if you change to a Web Saver Fare, the conditions of the Web Saver Fare will apply.

Subject to availability, you can change sailings, provided you advise us prior to your final check-in time. No refunds or changes are allowed after your final check-in time.

Fares are non-refundable on amendments or cancellations of bookings. An additional fare may be charged, depending on availability.

If you upgrade your fare, an additional payment will be required.

Following a change to your booking, you will be bound by the conditions relating to the cheaper fare. For example, if you upgrade to an Easy Change Fare, you will retain the conditions of your original Web Saver fare type.

The luggage allowance is two (2) items of baggage per person.  Additional baggage items in excess of this may be conveyed subject to availability, and weight and size limitations. Additional items will incur an additional charge.

Oversized Sporting Eqiupment including Bicycles

Sporting equipment, such as surfboards, golf clubs and canoes, will be carried subject to an additional payment.  Additional conditions apply to firearms.

Service Delays, Changes or Cancellations
Departure times are not guaranteed and schedules are subject to change. Interislander will not be liable for any loss suffered as a result of a cancellation or a service departing/arriving before or after the scheduled time.

Vehicles will not be carried unless accompanied by a driver. Trailers or caravans will not be carried unless towed by another vehicle.

Carriage of a vehicle may be refused if Interislander considers it to be insecurely loaded, or otherwise unsafe for carriage.

Interislander may reassess at check-in the classification of a passenger type (child, infant, senior or tertiary student). An increase in fare will be required where suitable identification cannot be provided.

Dangerous goods and hazardous substances include items such as flammable, explosive, corrosive, poisonous, toxic, infectious or magnetised materials or substances and compressed gases. Carriage may be permitted only if pre-arranged with Interislander.

Firearms must be checked in at the terminal.

Interislander reserves the right to inspect any vehicle, baggage or other property.

• All fares are subject to availability. Some discounted fares may not be available on certain sailings, particularly at peak times.
• All services and facilities may be subject to change without prior notice.
• The person named on this ticket accepts the terms and conditions as an agent for all persons who are intended to be carried under this ticket.
• Tickets are not transferable.
• All passengers are required to comply with the General Terms and Conditions of Carriage of Interislander and any Interislander requirements or instructions.
• Interislander reserves the right to inspect any vehicle, baggage or other property.
• Subject to the General Terms and Conditions of Carriage of Interislander (PDF download 0.46 mb) and relevant laws, Interislander's liability is limited under the Carriage of Goods Act 1979.

Interislander's Liability is Limited

Interislander’s liability per item of checked luggage or property is capped at the sum provided in section 15(1) of the Carriage of Goods Act 1979. Interislander’s liability is limited to proven direct compensatory damages (which does not include, without limitation, loss of profit, revenue or business or exemplary, indirect or consequential losses or damages).

Interislander’s liability for loss of or damage to checked luggage or property may be further limited if you fail to take all steps to eliminate the risk of loss of or damage to or theft of your property. Any claim for loss of or damage to property must be given to Interislander within 30 days in accordance with section 18 of the Carriage of Goods Act 1979.